Refund policy

At Shimpin, we believe in transparency and fairness. We strictly follow a 7-day return, refund, and exchange policy from the date of product delivery. Please read the policy carefully before placing an order.

1. Order Cancellation (Before Dispatch)

• Orders can be cancelled only before dispatch by contacting our customer care team.
• If the cancellation request is approved before dispatch, a 100% refund will be issued to the original payment method (UPI, card, or bank account).
• Refunds are processed within 5–7 working days, depending on the payment provider.
• This policy is applicable to both prepaid and Cash on Delivery (COD) orders.

2. Return Policy (After Delivery)

• Customers may request a return within 7 days of receiving the product.
• To be eligible for a return, the product must be:

  • Unused and unwashed

  • In original condition

  • With all tags, labels, and original packaging intact

• All returns are subject to quality inspection by the Shimpin team.
• Products showing signs of wear, stains, damage, alteration, or misuse will not be accepted.

3. Refund Policy (After Dispatch / Delivery)

• Once an order has been dispatched, refunds will not be issued to the original payment method.
• This rule is strictly applicable to prepaid as well as COD orders.
• Approved returns after dispatch or delivery will be refunded only in the form of Shimpin Store Credit.
• Store credit will be issued after the returned product is received and approved.
• Store credit:

  • Can be used for future purchases on the Shimpin website

  • Has no expiry date

  • Is non-transferable and cannot be redeemed for cash

4. Exchange Policy

• Exchanges are allowed within 7 days of delivery, subject to availability.
• If the requested size or product is unavailable, Shimpin Store Credit will be issued instead.
• Exchange policy applies to both prepaid and COD orders.

5. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, refund, or exchange:
• Products purchased during sale, clearance, or promotional offers
• Products returned without original tags or packaging
• Products damaged due to customer handling or misuse
• Products that fail quality inspection

6. Return Shipping & Pickup

• Return, pickup or shipping instructions will be shared after approval.
• Any shipping, COD, or handling charges paid at the time of order are non-refundable.
• Shimpin reserves the right to refuse returns that do not meet policy conditions.

7. How to Initiate a Return, Refund, or Exchange

To raise a request within 7 days of delivery, contact us with your order details:

📱 Customer Care / WhatsApp: +91 7499 373 680
✉️ Email: contact@shimpin.com

Please mention your order number and reason for request.

8. Final Authority

Shimpin reserves the right to approve or reject any return, refund, or exchange request after inspection. All decisions made by Shimpin shall be final and binding.